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Frequently asked questions for Halifax customers Contracted Insurance Customers Q. What happens when I register a claim? A. Once you register your claim with your
insurance company, they will appoint a contractor who covers your area. If we
are selected, they will then send a notification to us and in turn we will
contact you, the customer within 2 hours to arrange a survey appointment. Q. What happens once a survey has taken
place? A. Once we have visited, we will prepare a
repair schedule detailing the insured works. Depending on the type of claim,
this may need approving by your insurance company prior to commencement of
repairs. Once we have received approval, or if we do
not require approval, we will send a copy of the schedule to you. This gives
you chance to contact us with any queries before we start. Q. Excess? A. Excess amounts are required to be paid
before we commence any repairs. These can be paid to us by cheque sent in the
post, or direct to our bank account. Alternatively you can call in to our
office. Q. How do I go about choosing new materials
that are to be fitted? (i.e. laminate flooring, ceramic tiling) A. On the schedule sent to you, it will
state next to such items the amount you have been allowed for new. You may
shop around and select new, let us know as much details as possible i.e.
name, codes, price and we will arrange to order, collect and deliver to your
property. Q. What happens with regards to decor?
(i.e. colours papers etc) A. At a convenient stage of the works, we
will ask our decorators to contact you, they will arrange to see you and will
bring pattern books, colour charts etc so that you can make your selection.
Alternatively you can go out and choose new papers and colours yourself, and
again let us know the details. |
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